Faq

Hi, do you have questions? Contact us for more info and availability. We reply to all inquiries.

  • Reservations are easy to make, just click on the reservations page, complete the associated form and click on SEND.

  • You will receive an email with the reservation confirmation. It will show that the service is booked. We encourage you to print it out and bring it with you or show the confirmation email on your cell phone to your driver. That copy acts as your voucher.

  • To cancel a previously booked service, just send us an email. Cancellation is free of charge when you notify us at least 48 hours in advance. If the cancellation is due to force majeure (e.g., cancellation of your flight, train or ship docking) there will be no charge, however, we still ask that you kindly inform us as soon as possible.

  • In the reservation confirmation, we will provide a scheduled time of service. If your flight, train or ship is delayed, your driver will wait for you and the length of the tour will not change, except in the case of previously scheduled plane, train or ship departures you may need to make. If your delay exceeds 2 hours, an additional 30% will be added to the total cost of transfer services only. No late fee will be added for tours.

  • You can easily request a driver who speaks English or Spanish.

  • Our services are geared to you, our customers, so we operate 24/7. For services provided from 8 pm to 6 am, however, a 20% surcharge will be added to the total price.

  • As soon as possible is always best but we will do our best to take care of you, even at the last minute.

  • Our vehicles are inspected every six months and all have the special license required to provide the services we offer.

  • Tipping in Italy is not mandatory but is an indication of your appreciation and will enhance the work of the driver. We estimate that an appropriate tip would be the equivalent of 15-20% of the cost of the service.

  • You can choose the payment method you prefer. Cash paid to the driver at the end of the service or by credit/debit card in advance through our website.

Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

Click to enable/disable Google Analytics tracking code.
Click to enable/disable Google Fonts.
Click to enable/disable Google Maps.
Click to enable/disable video embeds.

Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.
Open chat
Powered by